Important Information For Our Guests Regarding COVID-19
Your health and safety is our absolute priority.
Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are at Accor. High standards of hygiene and cleanliness are already delivered across all our brands locally and globally. However, due to the COVID-19 pandemic and with a focus on guest care as hotels reopen, we have elevated these even further by launching our ALLSAFE Label which represents some of hospitality’s most stringent cleaning standards. To discover more about ALLSAFE click here.
For further details on the COVID-19 situation in the state of Victoria and the rest of Australia, please refer to: https://www.dhhs.vic.gov.au/coronavirus and https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
Hotel Accommodation and Common Areas:
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Hand sanitisers are located throughout the hotel, placed at the hotel entrance, on our reception desk, lobby and staff areas.
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Frequent and increased disinfection of all high-touch surfaces and high traffic areas such as reception, lobby and lifts.
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The use of the lift is limited to 2 persons at a time.
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Enhanced in-room cleaning processes and the use of TGA approved disinfectant and cleaning materials.
Food and Beverage:
ibis Kitchen & Bar is open and we are excited to welcome guests back! Room service is temporarily unavailable for our in-house guests during this time.
What Else to Expect:
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Reduced contact at check-in and cashless/electronic payments are preferred to limit contact.
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Enhanced staff training on a new safety and hygiene program.
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Updated briefings to staff which include stringent adherence to strict personal hygiene and health standards.
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Hygiene and physical distancing signage are displayed around the hotel to emphasize to all guests and staff the expectation on all of us to stay safe.
If you have any questions, we invite you to please contact our team on H6413@accor.com or +61 3 9518 7111.
We are immensely proud of how our team members, guests, owners and partners are responding to this historic challenge. We thank you for your support and want to assure you of our deepest commitment to keeping you safe as you stay with us.
